Clinical Nurse Leader Practice Exam

What would be a good strategy to address declining patient satisfaction scores due to novice nurses?

1. Schedule a group education with the new nurses

2. Have the novice nurse shadow an experienced nurse

3. Apologize for the new nurses on the unit

4. Hang signs around the unit about patient satisfaction

The correct answer is: Schedule a group education with the new nurses

Scheduling a group education session with new nurses serves as an effective strategy to address declining patient satisfaction scores because it focuses on enhancing the knowledge and skills of novice nurses, which can lead to improved patient care. This educational approach provides a structured environment for learning and promotes evidence-based practices, enhancing the overall competency of the nursing staff. By equipping novice nurses with the necessary tools, resources, and proper training, such educational interventions pave the way for more confident and skilled interactions with patients. When nurses feel better prepared, they are likely to deliver higher-quality care, leading to increased patient satisfaction. This strategy also fosters a supportive atmosphere that encourages discussion, questions, and peer learning, which can further build the capabilities of novice nurses. Enhancing their training and support ultimately contributes to creating a better patient experience, directly addressing the core issue affecting satisfaction scores.